1. Agreement
These Terms of Service (“Terms”) apply to access to and use of exdata’s website, API, API documentation, account workspace, document extraction service, billing flows, support, and related services. “Customer” means the organization or individual that creates an account, signs an order form, completes checkout, or otherwise uses the service.
If Customer and exdata sign a separate written agreement or order form, that agreement controls where it expressly conflicts with these Terms.
2. Service
exdata provides an API and workspace for uploading documents, processing extraction jobs, viewing structured results, managing account access, configuring webhooks, handling credits and billing, setting retention, and reviewing operational context.
Processing is asynchronous. A successful upload response means the document was accepted for processing, not that extraction is complete. Customers should poll document status or use webhooks to continue downstream workflows.
3. Accounts And Access
Customers are responsible for all activity under their accounts, API tokens, webhook endpoints, and workspace users. Customers must keep credentials secure, assign appropriate roles, revoke unused access, and notify exdata if they suspect unauthorized access.
exdata may suspend or restrict access if needed to protect the service, prevent abuse, comply with law, investigate security issues, address unpaid invoices, or prevent harm to customers or third parties.
4. Customer Content
Customer remains responsible for the documents, text, metadata, webhook destinations, and other content submitted to exdata. Customer must have the rights and legal basis needed to upload and process that content through the service.
Customer grants exdata the rights needed to process customer content for the service, including document extraction, previews, API responses, webhook delivery, support, security, abuse prevention, retention, backup, and legal compliance.
5. Acceptable Use
Customers must not use exdata to process unlawful content, violate privacy or intellectual property rights, submit malware, attack the service, bypass rate limits, abuse test or billing paths, reverse engineer security controls, overload infrastructure, or process documents they are not authorized to submit.
Customers must not use extracted data in a way that violates applicable law or harms individuals, customers, suppliers, employees, or other affected parties.
6. Credits, Billing, And Taxes
One credit reserves one live document extraction attempt. Credits are not refunded after extraction work starts. Files blocked before processing, including unsupported or unsafe files, do not consume credits.
Prices are shown in the configured billing currency and are exclusive of tax unless stated otherwise. Stripe Checkout, Stripe Tax, and Stripe Customer Portal may be used for payments, receipts, invoices, tax IDs, billing details, and customer self-service.
Customer is responsible for maintaining accurate billing information, tax information, and payment methods. If payment fails or credits are exhausted, live processing may be blocked before extraction starts.
7. API Availability And Changes
exdata aims to keep the API reliable and backwards-compatible within documented versions. Breaking API changes will be introduced under a new versioned base path where practical. exdata may change non-breaking behavior, limits, supported file types, pricing, documentation, or service features with reasonable notice when the change materially affects production customers.
The public Status Page describes current service health and recent incidents.
8. Support
Support is provided through the customer’s onboarding or support contact path. Customers should include request IDs, document IDs, webhook delivery IDs, token prefixes, billing references, and affected timestamps when asking for operational support.
9. Data Protection
Data protection terms are described in the Privacy Policy, Data Processing Addendum, Technical and Organizational Measures, and Subprocessor List.
10. Confidentiality
Each party may receive non-public information from the other party. The receiving party must protect confidential information with reasonable care and use it only for the relationship under these Terms, unless disclosure is required by law or authorized by the disclosing party.
11. Disclaimers And Liability
exdata provides document extraction infrastructure, but Customer remains responsible for reviewing extracted results before using them for payments, accounting, tax filings, legal decisions, employment decisions, or other high-impact workflows. No extraction system is guaranteed to be error-free.
To the fullest extent permitted by law, exdata is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, or loss of data. Any liability cap or exclusion in a signed agreement or order form controls where applicable.
12. Termination
Customer may stop using the service at any time. exdata may suspend or terminate access for material breach, unpaid amounts, security risk, abusive use, legal risk, or discontinuation of the service. After termination, Customer should export needed data before retention or deletion windows expire.
13. Contact
For legal, privacy, security, or billing questions, contact support@exdata.app.